Mandatory extras?

[klutch14u]

Looking at ordering a set of wheels and tires from you guys. It keeps forcing extra stuff into my cart that I seemingly can't remove. For example, installation how no option to remove, even if just ordering wheels. Can people not just buy the stuff they want without installation? It also forces a 'wheel install kit' for $65 which vaguely mentions lugs and/or locks. Can people not buy wheels and use their own lugs/locks, etc? Even if I wanted/needed them, it doesn't say anything about what color the lugs are or if you get lugs AND a set of locks as part of it. Do you just get whatever they decide to give you and too bad, you already paid for it?

There is also a forced disposal fee for tires but I wouldn't be getting rid of tires.

Help me understand.

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[Discount Tire]

Looking at ordering a set of wheels and tires from you guys. It keeps forcing extra stuff into my cart that I seemingly can't remove. For example, installation how no option to remove, even if just ordering wheels. Can people not just buy the stuff they want without installation? It also forces a 'wheel install kit' for $65 which vaguely mentions lugs and/or locks. Can people not buy wheels and use their own lugs/locks, etc? Even if I wanted/needed them, it doesn't say anything about what color the lugs are or if you get lugs AND a set of locks as part of it. Do you just get whatever they decide to give you and too bad, you already paid for it?

There is also a forced disposal fee for tires but I wouldn't be getting rid of tires.

Help me understand.

We apologize for your recent experience. We would like to look further in to this to make sure you're taken care of. Hope you don't mind us sending a DM.

 

[MM Mav]

@Discount Tire can you please check your DM's for a message from me?
Thank you!

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