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Exactly. I didn’t want to pay for the repairs and shouldn’t have to.

I really hated to sell my truck but I won’t deal with that

So sad that it is like that. I’m sorry you are dealing with this. I waited so long and saved for this truck to go through all this. Very poor customer care.

It is VERY easy. Entered in the vin, mileage all the normal stuff and they give you an offer really quick. Then you can accept it or not. If you accept you can drop it off at one of their locations or they can pick it up. They will give you a check or electronic deposit the funds. Do the...

Sold it on carvana.

[email protected] Don’t forget about me if you get a response ha ha ha. I wrote like a 3 page letter and never got a word back

The dealer and customer service essentially told me there was nothin they could do. Except discount the repair.

Absolutely unacceptable on their part. I got rid of the truck. The lack of accountability and poor customer service really upset me and I refuse to pay out of pocket for something that I didn’t cause.

Well, probably be one of the last updates unless my email from Mr. Farley is answered. I got the spider man meme all day today. Ford assistance told me the dealer opened an assistance request offering half off (still 1700) and since they did that, they were unable to do anything. I told them I...

Still no solution. Ford assistance tells me it’s a dealer issue, dealer says there is nothing they can do.

Yes I’m the small percentage that is complaining but this is pretty bad.

After my recent issues, I would get rid of it. They will end up screwing you over. I was a loyal ford person until today. I’m going to trade it in since Ford response was ridiculous and unfair to the consumer.

This is absolutely unacceptable and my reply said that also. they are telling me they know it’s an issues and offering me half off which is still unacceptable and ridiculous.

So the Ford Team replied to me and said this: I do see that you have had a case already created for this concern with our Web Chat Team (CAS-48925100-R8N4L3). According to my resources, the case has been assigned to our Truck Escalation Team who had authorized partial coverage for your repairs...

I agree. I’m not going to pay a dime. That is absurd.

Dealer calls me back and says well it’s a deformed part on the seal, going to cost around 3400 but ford assistance says they will pay half and that it won’t be done until the end of next week and there are no cars available. I still can’t believe the type of (or lack thereof) customer service I...

I would appreciate that POC. I’ve tried everything and am getting frustrated. I’m active military and have kids and rely on this vehicle.

Submitted a complaint as well. I am 1k over my extended warranty and the dealer I am dealing with is basically telling me too bad so sad. But they will let me trade it in. I bought the vehicle brand new just over a year ago after over a year wait. I am also unable to smell the mold/mildew due...

Imagine just now finding out about this because you can’t smell mold or mildew and taking it into the dealer to then find out it isn’t covered because you have a 36k bumper to Bumper but you are at 37k Mold visible under the floor mat meaning it is now spread throughout cabin. probably been...