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My education in an industry other than auto manufacturing does not make me dumb. :mad: It means I rely on those that are educated in another industry to perform their services competently. Mistakes happen. How they choose to rectify the mistake is up to the 2 parties involved.

Just got off the phone with my dealer and he advised this is how it is going to work: My new order summary shows the change to AWD. The pricing has not changed nor does it reflect the "discount". The private offer is coming in the form of a rebate from Ford. Prior to going to the dealer to...

Ever go into a restaurant, order a nice rare steak and have it delivered well done? Not what you ordered so they apologize and discount the meal or don't charge you at all for their screw up? Do you think the couple next to you that got everything they ordered delivered perfectly and had a nice...

I think if you have paperwork that shows you originally ordered the FWD with 4k then you should try to get the offer.

I filled out form.

Actually I think my dealer is right on top of this. 🙂 So for anyone that has dealers that are telling them "more info later" or "next week" ... hogwash. If my dealer could get it done with a few clicks in the ordering system, so can yours.

I received a new summary order from Ford at 11:42am yesterday; 30 mins after I emailed my dealer back confirming to proceed with changing my order to AWD with the customer satisfaction offer. At 7:30am this morning I received the production email and I am scheduled for the week of November...

I would still contact your dealer about getting this deal since you did order FWD and 4k tow to begin with and then had to change your order because of the AWD. Same concept. Let me know how it goes. Good luck!

From my dealer.

Good question. This has been going on for a month. I tried to get clarification. Was told all good. Then my dealer told me 10 days later nope sorry. Well I wasn't happy about that. Asked him to ask his Ford rep what happened. I called Ford Marketing on 10th... no call back in 48 hours. Called...

What I don't understand is why so many on this site knew this but Ford and their dealers did not? Lure a bunch of people in to place orders at a great price and get excited about their new truck and then say oops? You know they loved the press they got with the 100,000 orders! Multi billion...

Yes... my bad!

Just a copy and paste email from my dealer. He stated this info (as I copied and pasted in original post) was sent out to all of the dealers.

We ordered ours on 8/14/21.

When did you try placing the order? Even when we checked on August 27th, the system was still allowing the orders to go through. On 8/19/21 Ford sent a memo out advising they "will no longer be offering" (the FWD with tow) after that date. We ordered ours on 8/14/21.

Actually - when we did the build on Ford's website it stated the AWD option was list at $3,000. We went went with FWD and 4k tow. We placed the order. It only said "late availability". Even after the memo came out about this combo being no longer available I was assured on 8/27/21 by my...

Go to dealer and tell them you want this added to your order: MAVERICK AWD/TOW PKG CUSTOMER SATISFACTION PRIVATE OFFER (#38274)

Sorry no... A Private Offer has been created for customers who placed a Retail Order for a 22MY Maverick FWD Gas (999/448) & 4K Towing Package (53Q) that must be reordered as this combination is no longer available.

No. This is only for for customers who placed a Retail Order for a 22MY Maverick FWD Gas (999/448) & 4K Towing Package (53Q) that must be reordered as this combination is no longer available.

That is exactly what this is offer is for. People that ordered the FWD and 4k tow prior To Aug 19th (I think) but were then informed they had to upgrade to AWD to get the 4k tow. Ask your dealer to add MAVERICK AWD/TOW PKG CUSTOMER SATISFACTION PRIVATE OFFER (#38274).