Hopefully some more folks get good news today... Good luck everybody!
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In other threads, there were a lot of positive reports about the sales manager at Ourisman Ford in Alexandria, but hadn't heard anything one way or the other about the Service Dept there.
As a side note, I stopped in at Ted Britt in Chantilly after work yesterday and spoke with Terry Doyle, a...
Yeah I am definitely going to change it on the "more frequent" side - cheap insurance. I'll probably do the oil changes myself, really just posting here to find out which local dealership service department(s) folks have been happy (or unhappy) with.
AFAIK, it only shows up in SmartVincent (the Ford internal system). Your dealer or Customer Service (phone or chat) should be able to tell you what's there.
I went out of state for multiple reasons. 3% off invoice, plus only $449 doc fees in PA (vs. almost $1k in VA), plus a dealer who was very open about their allocations, how many they had scheduled, etc.
Anyone in the Northern VA area with super positive reviews on their service department? Finally got my Mav yesterday from an out of state dealer, and looking for recommendations from other Mav owners...
Kudos to the Chapman-Horsham team! Finally got to meet Ashlie, and sales manager John Cifaldi & my salesman Fred Bell took good care of us. Fred told us he’s been there since 1973! Reuben in Finance was great as well!
We were in & out in just over an hour, and some of that was just sitting in...