I actually JUST got a reply from Forscan support and they told me to download this and everything now works!
https://forscan.org/download/FORScanSetup2.3.47.test20220406.exe
I did all of that - updated the firmware of the cable, drivers in my laptop and still getting the same exact message.
You're right, I'm using the OBDLink EX.
This is what I bought:
Amazon.com: OBDLink EX FORScan OBD Adapter : Automotive