They do not know how to treat customers and have a long history of messing up stuff that should be simple to execute. Why treat those with real invested interest or those giving you money the cold shoulder? What is going on. Unions are the only problem at Ford.
Where it does not make sense is when the original purchaser was screwed out of their order. IE they were promised MSRP and then when they arrived to pick it up they were told about 3k in markups. I feel like so many dealerships are dishonestly ruining customer orders ON purpose.