Ford appears to have forgotten this lesson:
“Inspection to improve quality is too late, ineffective, costly.
Quality comes not from inspection, but from the improvement of the production process.”
― W. Edwards Deming
I just checked on the Ford military discount page. For me (retired AF living in Ohio), the Ford military exclusive cash reward is $500, good through January 3, 2023.
Quality failures result from a flawed process or poor performance. Ford must get the process correct, ensure proper performance from its workers, and continually improve processes to avoid quality failures and the need to attempt to “inspect in” quality. Rework is always more expensive than...