the real problem is that Ford will not allow you any contact with their experts and the dealers are not adequately prepared/trained to deal with all this software BS and punt a lot leaving you in the lurch because they don't know what to do. The translations from you to the dealer's service...
I have a 2022 Hybrid (18k miles). I bought some Tow Straps (flexible) only to realize that I have no way of using them in the front. I had nor purchased the ""tow package"" that includes tow hooks in the front. The only after market options I've seen make nervous because of their front end...