Good morning! This doesn't sound like the kind of experience we want you to have. If you can send over a private message with your VIN and dealership info, I can look into things on my end.
There are many who are having this issue....
If you’ve read the TSB, you’d know that it is poorly written and combines completely disparate symptoms. This in itself creates confusion for most of us. But as you’ve previously chastised me for being easily confused, it’s probably just me..
it's a human but they can't do anything other than creating a case number and documenting your complaint. I got a 'good for nothing' phone call after they took down my info. "So sorry but we can't control the dealership's incompetence. You could always try another dealership for your service needs". Lame!!!!
At first I thought it was an over-blown no biggie "problem" I could live with.
you can always submit a complaint to NHTSA about the brakes issue
It's a basic customer service script, standard practice... What else do you expect them to say? Doesn't mean they're a bot.
Any time you feel you have a concern with the safety of a vehicle. you're welcome to file that with NHTSA. Why not? The only way they can tell if something is an issue is if enough people report it.
They could do whatever they want but when shit happens you could sue. Talk to the manager or go elsewhere. Dealerships are lazy these days.
