Recall means sorry, you can't have that truck you bought

[Pool Fixer]

This is my first post here. I guess I might be a maverick owner. I have a bunch of paperwork that says i bought the XLT I test drove. But alas, sorry, no truck for you. After 2 hours of my life I'll never get back haggling over the stupid markup over sticker, paperwork, etc, we agree to what we both feel is fair I sign some stuff and we make appt for me to get it tomorrow.

I'm not 10 min out of the lot headed home from dealer, feeling fortunate because these Mav's seem to be made of unobtanium... and my phone is ringing. Yeah, sorry, we hooked up the scanner as part of PDI and there is a recall. Something with taillights- this one has towing package. We can't let you take it and we have no parts to fix it, maybe in May. Oh, but there's good news, We have another XLT with no towing package, but it has moonroof and blackout appearance but it's $800 more. and.... no bedliner like the truck you looked at... and it's cactus grey which I'm not a fan of.

So I told them I'll wait for the one I bought but what a pile of poo this is. I've been reading which is always dangerous and recalls popping on on PDI is nothing new- so how about scan the freakin thing when it rolls off the delivery truck!?? If this was a once in a lifetime weird scenario, i'd understand but it's not. So, just bury your heads in the sand and don't bother being proactive on anything.

On a pos note, I'ts a perfect vehicle for me for work and I can't find one literally anywhere for less than 5k over sticker and I'm not paying that much.
XLT,
Carbonized gray mettalic
ecoboost AWD
bedliner
and prob some other stuff I'm forgetting

It's not getting any pimp my ride mods as this will be my work vehicle but I will add a sliding bed tray and some kind of tonnau cover.

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[Johnkn]

There’s a thread here but I recall the issue is that some trailer wiring connectors are missing a power wire effecting the trailer lights. Yours may work perfectly and not need anything other than a verification.

Check this thread

https://www.mavericktruckclub.com/f...production-vehicles.28910/page-15#post-541837

 

[Pool Fixer]

There’s a thread here but I recall the issue is that some trailer wiring connectors are missing a power wire effecting the trailer lights. Yours may work perfectly and not need anything other than a verification.

Check this thread

https://www.mavericktruckclub.com/f...production-vehicles.28910/page-15#post-541837

which pisses me off even more because that bulletin clearly says to not attempt to demo or deliver. So why do the dog and pony show of sir come down and testdrive and lets sit at my desk and make a deal?

and I'll never tow with this thing so who gives a F? I get it, rules are rules but it's frustrating... especially since the local utility markout service which is 2 buildings down from mine just got 15 of them delivered. I think they did it just to piss me off lol

 

[skadizzle]

Yeah I picked up my truck on Saturday which was in the date range, but didn't have the tow package on it. Maybe ask the dealer if they can lock out the hitch so that it can't be used until the parts come in for the recall.

 

[AltoBAP]

Ah yes, yet another glorious Ford dealer experience.

 

[Pool Fixer]

Yeah I picked up my truck on Saturday which was in the date range, but didn't have the tow package on it. Maybe ask the dealer if they can lock out the hitch so that it can't be used until the parts come in for the recall.

that’s a great idea. Not sure it’s within the “rules” but That’s an extremely clever work around

 

[fossil]

which pisses me off even more because that bulletin clearly says to not attempt to demo or deliver. So why do the dog and pony show of sir come down and testdrive and lets sit at my desk and make a deal?

clearest case of fraud I've heard lately, name the dealer.

 

[bgn]

You're expecting far too much competence from your dealer.

Lower your expectations or they'll lower them for you. That's been my experience.

 

[jsus]

Yeah I picked up my truck on Saturday which was in the date range, but didn't have the tow package on it. Maybe ask the dealer if they can lock out the hitch so that it can't be used until the parts come in for the recall.

That’s not a valid option listed under the recall filed with NHTSA, the relevant regulating agency. Thus the vehicle would remain in violation of FMVSS, ineligible for sale as a new vehicle, with the dealer subject to up to the >$20k fine listed.

Permitted resolutions are arranged between NHTSA and the manufacturer. In this case, the missing circuit must be installed before the vehicle can be demonstrated, delivered, etc. No other options but to push the dealer to get the repair done ASAP and provide a loaner if papers have been signed.

 

[KevCuRaoi]

that’s a great idea. Not sure it’s within the “rules” but That’s an extremely clever work around

No that won't work. Dealer can't report sold to Ford until the recall is completed. They can get in all sorts of trouble if they let you drive off with it w/ an open safety recall.

I don't know all of the timing...but they may have checked OASIS when they did the PDI (a day or two before you picked it up?), but the recall wasn't announced until after that?

I work at a dealership, and that has happened to us before. The vehicle was prepped the day before. The customer was due to come in to pick the vehicle up, but a "stop sale" recall was announced that morning. We noticed ahead of time, and had to postpone the delivery.

So it may not have been the dealer's fault, and just some bad timing. Or, they may have neglected to check OASIS like they should have during the PDI, and didn't notice until someone tried to report the vehicle sold on SmartVincent.

 

[KevCuRaoi]

which pisses me off even more because that bulletin clearly says to not attempt to demo or deliver. So why do the dog and pony show of sir come down and testdrive and lets sit at my desk and make a deal?

and I'll never tow with this thing so who gives a F? I get it, rules are rules but it's frustrating... especially since the local utility markout service which is 2 buildings down from mine just got 15 of them delivered. I think they did it just to piss me off lol

I don't know if you've seen the entire recall notice or not. This one is "advance notice" only. Compliance Recall 23C04
"A complete Dealer Bulletin will be provided to dealers 2nd quarter 2023 when it is anticipated that parts ordering information and repair instructions will be available to support this compliance recall."

It was announced/activated sometime on March 14th..... So if you just test drove and tried to purchase today, it should have been caught. (But I guess it is possible they did the PDI earlier because they may have thought that they had it sold earlier?).

It should have been obvious to sales when they put your info in SmartVincent.....a warning like this pops up: This vehicle has outstanding safety service action 23C04 that must be completed before delivering this vehicle to customer.

 

[JBryant]

Let me guess, if financed and all paperwork signed, the next thing is that your first note will be due before you ever get your truck. Hopefully that is not the case.

 

[Johnkn]

Are all ‘23s within that date range actually impacted or is there a possibility the OPs truck actually works as intended?

If the dealership plugged a tester into the trailer receptacle and it works, couldn’t the dealer sell at that point? I’m sure the dealer is as anxious to get the vehicle off their lot as the OP is to bring it home..

.

 

[Jguido1987]

Let me guess, if financed and all paperwork signed, the next thing is that your first note will be due before you ever get your truck. Hopefully that is not the case.

That is the case for me. That part isn’t on my dealer though. I have outside financing.
Just very annoying.
All my accessories came in the day I was suppose to pick up the truck. Just some icing on the cake.

 

[FischAutoTechGarten]

you all are rough... this was just released 8 days ago. it's entirely possible the dealer performed their due diligence just prior to that and it did not come up on the scanner.

i'm giving the dealership the benefit of the doubt on this one.

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