New Ford email: Co-Pilot36 package, XLT Luxury package, and Lariat Luxury package face strongest constraints

[93nighthawk]

ACTION REQUESTED
Please ensure your Consultants are aware of these communications going out to Maverick Unscheduled Retail Order Holders


SUMMARY
Good afternoon,

As was referenced in the previous maverick communication that went out February 21st, the combination of extraordinary demand and global supply constraints is delaying the scheduling of many 2022 model year Maverick retail orders. To support in customer communications, the attached crm email will be delivered to customers with unscheduled Maverick retail order customers tomorrow, April 13th.


Highlighted in the communication is the fact that orders with the optional Co-Pilot360™ package, XLT Luxury package, and Lariat Luxury package face the strongest constraints. Customers are advised to engage with their Ford dealer to review their order specifications and potential options to remove any constraining packages and/or features. A follow-up communication is planned to go out in June to any customers with retail orders that remain unscheduled.

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[dedMann]

fords response is glacial like

 

[Cjackson7646]

I just called ford to check on my order stats and the girl I spoke with said the spray-in bed liner was another big constraint. She advised me that if I took that off my order then my truck would be built faster. But she did not mention my XLT Lux package being a restraint. I guess Ford just wants us all to buy base models with no add-ons. Yay…

 

[KenJ45]

I didn't opt for any of those, probably why mine got delivered so quickly. Hopefully some people would go and remove them, that would actually quicken things for everyone. The ones who remove them might get them quicker, and the ones that don't will come their turn sooner as well...

 

[Micheal]

Highlighted in the communication is the fact that orders with the optional Co-Pilot360™ package, XLT Luxury package, and Lariat Luxury package face the strongest constraints. Customers are advised to engage with their Ford dealer to review their order specifications and potential options to remove any constraining packages and/or features. A follow-up communication is planned to go out in June to any customers with retail orders that remain unscheduled.

[/QUOTE]
If I remove constrained items, then it will NOT be the truck I ordered.

 

[KenJ45]

I just called ford to check on my order stats and the girl I spoke with said the spray-in bed liner was another big constraint. She advised me that if I took that off my order then my truck would be built faster. But she did not mention my XLT Lux package being a restraint. I guess Ford just wants us all to buy base models with no add-ons. Yay…

I got the spray-in bed liner and my truck got delivered much earlier than expected... But I didn't get the Lux package or Copilot. So I think this release seems more like the truth than what that lady told you.

 

[maverick92]

Dear Ford, don’t sell options you can’t build. Thanks for using up all the constrained parts on Sep/Oct orders last quarter instead of prioritizing summer orders.

 

[scottp01]

Funny how the Lux package wasn't a constraint for people who ordered in January and already got their trucks.

 

[lastwgn]

It has been so long since I carefully went over every detail of the truck to place an order that I have completely forgotten everything that is supposed to be included in the XLT Lux package. That said, I know that it was the only way to get heated seats, so there is no way I want the truck without that. Not here in the Northland of Minnesota!

 

[Scott Asheville]

Ford is basically making a really strong argument that if want anything nice on your truck, you should go buy a Santa Cruz. There's nothing wrong with that message, but that's essentially what they're saying.

 

[Mavhead]

ACTION REQUESTED
Please ensure your Consultants are aware of these communications going out to Maverick Unscheduled Retail Order Holders


SUMMARY
Good afternoon,

As was referenced in the previous maverick communication that went out February 21st, the combination of extraordinary demand and global supply constraints is delaying the scheduling of many 2022 model year Maverick retail orders. To support in customer communications, the attached crm email will be delivered to customers with unscheduled Maverick retail order customers tomorrow, April 13th.


Highlighted in the communication is the fact that orders with the optional Co-Pilot360™ package, XLT Luxury package, and Lariat Luxury package face the strongest constraints. Customers are advised to engage with their Ford dealer to review their order specifications and potential options to remove any constraining packages and/or features. A follow-up communication is planned to go out in June to any customers with retail orders that remain unscheduled.

That would explain why my XLT that I ordered without the luxury package just got built and I'm still waiting for a date on my XLT with the luxury package that I ordered two months earlier.

 

[Hoagus]

If I remove constrained items, then it will NOT be the truck I ordered.

Hang in there buddy. The supply chain will eventually bend to your will.

Stay strong!

 

[JoshC]

ACTION REQUESTED
Please ensure your Consultants are aware of these communications going out to Maverick Unscheduled Retail Order Holders


SUMMARY
Good afternoon,

As was referenced in the previous maverick communication that went out February 21st, the combination of extraordinary demand and global supply constraints is delaying the scheduling of many 2022 model year Maverick retail orders. To support in customer communications, the attached crm email will be delivered to customers with unscheduled Maverick retail order customers tomorrow, April 13th.


Highlighted in the communication is the fact that orders with the optional Co-Pilot360™ package, XLT Luxury package, and Lariat Luxury package face the strongest constraints. Customers are advised to engage with their Ford dealer to review their order specifications and potential options to remove any constraining packages and/or features. A follow-up communication is planned to go out in June to any customers with retail orders that remain unscheduled.

I ordered my truck a certain way for a reason. I want the features of the luxury package. It wouldn’t be what I want if I remove that. Ford Motor company, do better. At least act like you have some empathy. Me and my kids had a lot of fun selecting features we wanted. My kids have never had the fun of getting a brand new vehicle, and they are very much looking forward to getting the truck they helped customize. Asking us customers to give up features is ludicrous. I ordered 9/15. There is no fairness if you build any trucks ordered after that date before building mine. Constraints be damned. Build in the order the orders were placed.

 

[VBMav]

I just called ford to check on my order stats and the girl I spoke with said the spray-in bed liner was another big constraint. She advised me that if I took that off my order then my truck would be built faster. But she did not mention my XLT Lux package being a restraint. I guess Ford just wants us all to buy base models with no add-ons. Yay…

A week or so ago I asked my salesperson about switching to the drop-in liner instead of the spray-in that is part of my XLT Lux Package and he said that could be done but I would have to "drop many other items! Will probably be a 2023 model". I thought doing the switch of the liner was a key to speeding things up or would that mean my order was too far along to be altered?

 

[Micheal]

Hang in there buddy. The supply chain will eventually bend to your will.

Stay strong!

I'm hanging in, but hope I shouldn't have added the bed extender so my wife could fit my casket in the new truck!

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