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08/05/23 Update: My dealer, Villa Ford of Orange, STILL owns me $1500 and refuse to correct their mistake!
04/06 Update: My Maverick is in my possession! thanks everyone!
Original post:
Hello all. After 502 days since my initial 2022 order, my MY22>23 roll over order finally arrived at dealer. Went to pick it up today but they were playing games with my Private Offer insisting it "isn't showing up on their system."
I have watched @fordvideoguy video on Private Offers and Price Protection, so I stayed firm, polite, and offered to assist in "finding" it in their Smart Vincent system but they refused. A management came over and kept insisting that mayyyybe it will take a few days for it to show up and that I should just go ahead and complete the transition today and take delivery today with the current listed price, and they will send me a check for the private offer refund IF and after they received it, I of course, politely refused.
I asked if they could contact their Ford rep, but he also said the only way they get help from Ford is they will send out an email Monday morning, so I told him I will come back again Monday. I then asked him to put it down in writing that they will hold my Maverick until the date we previously agreed on, he came back later and also refused that simple request.
Wasted 2 hours of my time at the dealer, my sales person has always been very friendly but felt like the management has been giving me a run around on everything said to me, including having them giving me an estimate on my current car trade-in.
While looking if anyone has had similar situation I found @fordvideoguy's post on How to get your private offer certificate number and used it to figure out my certificate number, text it to my salesman hours ago but still have not heard back so just wondering if anyone could help me on how to proceed.
Thanks in advance.
04/06 Update: My Maverick is in my possession! thanks everyone!
Original post:
Hello all. After 502 days since my initial 2022 order, my MY22>23 roll over order finally arrived at dealer. Went to pick it up today but they were playing games with my Private Offer insisting it "isn't showing up on their system."
I have watched @fordvideoguy video on Private Offers and Price Protection, so I stayed firm, polite, and offered to assist in "finding" it in their Smart Vincent system but they refused. A management came over and kept insisting that mayyyybe it will take a few days for it to show up and that I should just go ahead and complete the transition today and take delivery today with the current listed price, and they will send me a check for the private offer refund IF and after they received it, I of course, politely refused.
I asked if they could contact their Ford rep, but he also said the only way they get help from Ford is they will send out an email Monday morning, so I told him I will come back again Monday. I then asked him to put it down in writing that they will hold my Maverick until the date we previously agreed on, he came back later and also refused that simple request.
Wasted 2 hours of my time at the dealer, my sales person has always been very friendly but felt like the management has been giving me a run around on everything said to me, including having them giving me an estimate on my current car trade-in.
While looking if anyone has had similar situation I found @fordvideoguy's post on How to get your private offer certificate number and used it to figure out my certificate number, text it to my salesman hours ago but still have not heard back so just wondering if anyone could help me on how to proceed.
Thanks in advance.
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