Misrepresentation?

[Ice Ferret]

When I ordered my Maverick I was told by my dealer I would have it by Feb/March. Ford customer service told me April. It’s now the middle of May and I still don’t have a build date. How is this not misrepresentation?

Neither Ford nor my dealer had any contact til March. It would be 1 thing to update as things changed, but to go completely dark is unacceptable.

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[Randy H.]

I do understand your frustration; When I ordered mine last August I was told I would get it no later than December. It arrived April 15th. In my case it worked out because I had more bills paid off and more of a down payment.

 

[testa422]

Bc they don’t know. This whole situation/shortage is fluid…changing all the time

 

[Revengeman01]

Your not the only one - Everyone on this site has the same story. It took nine months to get mine.

It's called the Maverick Patience Game - You either wait, or go home!

 

[Rob Cactus Gray]

A little digging would tell you people are still waiting from June last year.

 

[Gr8Mustang]

When I ordered my Maverick I was told by my dealer I would have it by Feb/March. Ford customer service told me April. It’s now the middle of May and I still don’t have a build date. How is this not misrepresentation?

Neither Ford nor my dealer had any contact til March. It would be 1 thing to update as things changed, but to go completely dark is unacceptable.

If this is unacceptable then don't accept it.
Cancel your order. Walk away.

Just don't think this is only happening to you.

 

[Chance301]

When I ordered an XLT hybrid lux in July, my dealer said it might arrive by Christmas but said that based on experience with Bronco orders it could possibly be a year or more. It’s obviously going to be more than a year since I don’t have a build date yet. I get the supply chain issues, constraints, etc. and have no major issues with the delay. The thing I do find frustrating is reading on these sites of identical vehicles to mine that were ordered much later and have already been delivered. Also see posts by people who have ordered 2 or more Mavericks, taken delivery of them and bragging about profits from resale. Just doesn’t seem to be much proof that earliest orders are receiving any priority regardless of constraints. I think Ford is in the enviable position of not having to market the Maverick and “beat the bushes” for sales since they can sell everyone they produce with no need to cater to the consumer. Point being they don’t feel the need to be overly nice and considerate.

 

[Captain Pork chop]

I told my dealer see you in July or August when I ordered. Ordered October 7th

 

[ClemsonU88]

What we all agree should have been done better is communication. That's the bottom line Ford. People can deal with a lot of stuff. The "not knowing" is what crushes the spirit.

The 2nd thing that Ford should have done better is not putting August-October orders ahead of June-July orders. It's hard for guys like me to hear August-October order guys complain because they had to wait 4-6 months for their truck.

It's the old saying: I once complained because I had no shoes; then I saw a man who had no feet. Count your blessings, and be happy you have a truck. I'm thrilled that I have a truck coming...one day.

 

[dalola]

When did you order?

 

[NNJGUY]

I ordered my Mav XL 8-30-21. Salesman told me 12-16 weeks. I knew better. Just shipped last week. Likely 40 weeks

 

[KevCuRaoi]

When I ordered my Maverick I was told by my dealer I would have it by Feb/March. Ford customer service told me April. It’s now the middle of May and I still don’t have a build date. How is this not misrepresentation?

Neither Ford nor my dealer had any contact til March. It would be 1 thing to update as things changed, but to go completely dark is unacceptable.

The situation changes. The dealer has no control over the manufacturing and just takes an educated (well, hopefully educated) guess.

If a shipment of parts is delayed.... what is Ford supposed to do?

You didn't order the vehicle from Ford, the dealer did. Maybe the dealership should have been more upfront about the fact that they really don't know how long vehicles will take to be built. Or that there is a chance they could be delayed. I think that it pretty much common sense these days....the supply-line issues are well known.

 

[TSAINTS1115]

 

[Ice Ferret]

If this is unacceptable then don't accept it.
Cancel your order. Walk away.

Just don't think this is only happening to you.

Who said it was only happening to them? I think every person is aware of the problems in the world. That being said waiting 6-12 months for a basic pick up is horrible. Ford did an absolute shit job communicating. If I ever receive my maverick it’ll most likely be my first and last ford.

I deal with car dealerships daily at work and ford has the most problems

 

[xlt-doug]

I think he’s concerned about the lack of communication. Haven’t heard any from my dealership in seven months after taking a 1000 dollar down payment. A 33k investment should have some communication, even if it’s just “we don’t know” or “we’ll look into it and call back”.

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