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How long for a Dealer to make order changes?

Dr3wman

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Greetings all,

I contacted my dealer last Monday (12/12) and asked them to add the Lariat Luxury Package and change the vehicle color. I was told as soon as Ford let them make the changes, they'd send the new build sheet.

I am curious how long should I expect to wait before badgering them. I know sometimes dealers can be locked out.

Thank you!
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tellyouwhat

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I would think they could make the change by now. I added lux package to my XLT a couple weeks back and they emailed me updated order sheet later that same day.
 

Fred's Garage

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I would think they could make the change by now. I added lux package to my XLT a couple weeks back and they emailed me updated order sheet later that same day.
Was your truck scheduled to be built before you were able to do a change order?
 

tellyouwhat

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Mav_RICK

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Should have heard back by now
 

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Dr3wman

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If it was scheduled, that would be news to me.
 

Tiger Dude

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Changing an order consists of logging in to the system, selecting the order, and changing it. It's like a minute's work, maybe more if they need to search for your item. I was at my dealer when my order was originally entered, I would want to be there when it was done if it were going to be changed.
 

AltoBAP

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Shortly after placing the initial order I added XLT Lux and the change was confirmed near instantly, last week I added remote start and sliding rear window and it was confirmed next morning.
 
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Dr3wman

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Thanks! I have reached out to my sales guy.
 

Greg_in_GA

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Another factor is that at most dealerships only certain managers are allowed to do changes like that so the sales person could not actually do it themself. At a small dealership that person might be out of the office sick and they would need to wait for them or a different manager to return to make the change.
 
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Lonnie gee

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Can someone like I did change trim level ,I ask Can you change trim levels? Will that be set back or start
over penalized.someway ,I’ve heard from Tim
 

JimParker256

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I have two on order at two different dealerships (in two different states). When Ford announced the the SIBL was no longer constrained, and that you could get it plus the bed rail tie-down system for the price of just the SIBL, I sent text messages to the two salespeople, asking them to add those to my orders.

One salesperson took less than an to respond with "Done." (He has dealer authorization to make the changes himself. He also is the one who entered my Maverick order in the first place.)

The second salesperson took more than a week to get it done. Apparently, he is not authorized to make changes himself, and had to wait for the sales manager to get back from an out-of-state meeting to do it. Even then, it took two more days.

Guess the point is - it all depends on the salesman and the dealer.
 
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Dr3wman

Dr3wman

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Will I need to sign a new build order as part of this process?
 

InDaRed2

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Will I need to sign a new build order as part of this process?
I walked into my dealer to change my order (add co-pilot/remote start) and they changed it in less than 5 minutes while I was there. They gave me a new build sheet to sign then gave me a copy.
 

MakinDoForNow

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I walked into my dealer to change my order (add co-pilot/remote start) and they changed it in less than 5 minutes while I was there. They gave me a new build sheet to sign then gave me a copy.
Did not Mr Tim say that changes could be done better/easier on Mondays and Fridays?
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