I can understand why some are irked over the complaints in this thread. If Ford is trying to move to a made to order, involved customer process, that doesn't happen overnight. They are a huge multi-national corporation (all of these companies are - where the HQ is, is hardly relevant anymore). They simply can't make those pivots like a smaller or newer business is able to do. They have contractual obligations, and a large operation that spans most of the globe.Man I am starting to believe that the Ford fanboys are worse than the BMW fanboys that I normally deal with.
At least the BMW fanboys recognize when bmw shits the bed on something and justify it with " is a bmw, it makes up for it with performance and handling" but the Ford fanboys won't even acknowledge any wrongs and revert to uncivilized teenagers to defend their brand regardless of facts.
We have people with reservations, orders, VINs scheduled with a date and a somewhat broken process for following all of that on the customer end. 2-3 years ago none of that existed, and you'd be dealing with whatever dealer you chose (if you could find one bearable enough to deal with).
Fall is still 3 weeks away - coincidentally the first customer builds are supposed to be built the week prior. If vehicles are in transport, and start arriving early to mid-October, will the sky have fallen?
I mean, if we could say the grass is greener that'd be one thing too, but I see the top 3 threads over on the Santa Cruz forum by post count in the popular section are as titled below - God help us all if we have to become our own best resource for finding a Maverick 2 months from now!!!
I'll take the Ford reservation process over their 'concierge' service. I particularly felt bad for the guy whose concierge identified his specific vehicle at the dealer, only to arrive with it sold out from underneath him.
Edit - 1,000 posts in the forum users looking for help finding a Santa Cruz not with the concierge, not with dealers, with other forum members. Let that one sink in.
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