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Ordered a Hybrid Lariat Aug 17th, and got the order confirmation email from Ford and all the "update" emails up to the March one saying they were still trying to build it. Have my order # and dealer code so called in to check with the Ford Maverick delivery center number and they can't find it. Back and forth with the dealer, they are telling me Ford canceled my order since they can't build it because of the "chip shortage".
I call Ford back and talk to a pretty knowledgeable guy, he checks everything he can and verifies the portal order and all my details. His computer says the truck was delivered over 30 days ago and is completed. Unfortunately, they can't pull VINs after 30 days. They also said they have not postponed or canceled any orders for 2022. He was going to file a complaint against the dealer on my behalf and said to try to get the contact for the Regional Ford rep to file a complaint as well.
So I have a confirmed order from Ford that they show as completed and the dealer telling me Ford canceled it and I need to order again from scratch for 2023.
Did the dealer change my contact info on my order and sell my truck out from under me? Looking at their showroom they are not afraid of "Market Adjustments".
I have a call with the General Manager tomorrow to find out what is going on.
This is Montrose Ford in Akron, OH.
I call Ford back and talk to a pretty knowledgeable guy, he checks everything he can and verifies the portal order and all my details. His computer says the truck was delivered over 30 days ago and is completed. Unfortunately, they can't pull VINs after 30 days. They also said they have not postponed or canceled any orders for 2022. He was going to file a complaint against the dealer on my behalf and said to try to get the contact for the Regional Ford rep to file a complaint as well.
So I have a confirmed order from Ford that they show as completed and the dealer telling me Ford canceled it and I need to order again from scratch for 2023.
Did the dealer change my contact info on my order and sell my truck out from under me? Looking at their showroom they are not afraid of "Market Adjustments".
I have a call with the General Manager tomorrow to find out what is going on.
This is Montrose Ford in Akron, OH.
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