Did I Buy the Wrong Thing

[AbnRgr]

I’m awaiting delivery of a keyless entry keypad for vehicles without factory remote start for my ‘24 XLT hybrid with the luxury package and Ford 360. I admit to now being totally confused whether my Maverick has “factory remote start” or not . The vehicles’s window sticker says I have remote start through the Ford Pass app. My key fob has four buttons, one indicating a need for a double tap. The owner‘s manual seems to indicate that button is for remote starting. Yet, when I stand in proximity to the vehicle and give the button a double tap, nothing happens other than I get a momentary red light showing above the button on the fob. There is no apparent reaction from the vehicle or on the dash display. So my question - am I supposed to have factory remote start. If yes, am I to assume the key fob is not working as it should. One way or the other I may have the wrong keypad being delivered and Ford says they do not accept returns for the item. Help!

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[PGAJayhawk]

What happens when you press the lock button on the key fob and then press the other button twice?

 

[Dslaughterbeck]

Hit lock then double tap the x2 button

 

[AbnRgr]

What happens when you press the lock button on the key fob and then press the other button twice?

Jayhawk - Thanks. I just spent the last ten minutes standing alongside my Maverick locking and unlocking the vehicle and double tapping the select button trying for a remote start. After about the fifth attempt, voila, I heard the motor kick in and saw a notice on the dash to insert the key to drive. So the answer is yes. I have remote start.

That means I have the wrong part coming in and a statement from Ford saying no returns. I’m going to be really upset if that holds true. As I said earlier, my window sticker says remote start is through the app, not part of my build. This was my first use of my pass points after the purchase of three Mavericks and use of the Ford credit card. I would think that maintaining brand loyalty would account for some flexability on the part of Ford to authorize an exchange. We’ll see.

 

[AbnRgr]

Thanks to all for the courtesy of your attention and replies.

 

[Ranch]

Jayhawk - Thanks. I just spent the last ten minutes standing alongside my Maverick locking and unlocking the vehicle and double tapping the select button trying for a remote start. After about the fifth attempt, voila, I heard the motor kick in and saw a notice on the dash to insert the key to drive. So the answer is yes. I have remote start.

That means I have the wrong part coming in and a statement from Ford saying no returns. I’m going to be really upset if that holds true. As I said earlier, my window sticker says remote start is through the app, not part of my build. This was my first use of my pass points after the purchase of three Mavericks and use of the Ford credit card. I would think that maintaining brand loyalty would account for some flexability on the part of Ford to authorize an exchange. We’ll see.

What part did you order?

 

[AbnRgr]

What part did you order?

 

[Hot Runr Guy]

The '24 Order Guide shows that the XLT Lux package includes remote start.

HRG

 

[Gschaef]

Call Ford Accessories contact number on their web page and explain your situation. No returns doesn’t necessarily mean no exchanges. Better to let them know you made a mistake before it is delivered rather than after and that you would like to do an exchange. I’m sure you aren’t the first person to contact them with this issue.

 

[AbnRgr]

I was intending to do so in the AM.

 

[Ranch]

You shouldn't have a problem returning the wrong keypad and ordering the correct one. Unless you used Ford Pass points.

 

[AbnRgr]

You shouldn't have a problem returning the wrong keypad and ordering the correct one. Unless you used Ford Pass points.

i did.

 

[Montana]

You can always sell the keypad here on MP if all else fails.

 

[Zed79]

The installing dealer may be able to swap it out for the correct part if ford will not will very on your relationship with your dealer.

 

[40caliber]

Jayhawk - Thanks. I just spent the last ten minutes standing alongside my Maverick locking and unlocking the vehicle and double tapping the select button trying for a remote start. After about the fifth attempt, voila, I heard the motor kick in and saw a notice on the dash to insert the key to drive. So the answer is yes. I have remote start.

That means I have the wrong part coming in and a statement from Ford saying no returns. I’m going to be really upset if that holds true. As I said earlier, my window sticker says remote start is through the app, not part of my build. This was my first use of my pass points after the purchase of three Mavericks and use of the Ford credit card. I would think that maintaining brand loyalty would account for some flexability on the part of Ford to authorize an exchange. We’ll see.
Life can be so upsetting when it doesn't go your way!

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