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Dear Ford - the folks manning your customer call lines are awesome!

Scott Asheville

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With all the Ford bashing going in here, I'd like to just send out a bit of praise for the great people manning the order status lines. I call once a month, and I've never had a bad experience. There's always a friendly, supportive voice at the other end. They always tell me how great my truck is going to be. In my experience they don't make things up or over-promise. It's a genuine human contact with Ford that always reassures.

So a big thank you to the men and women manning those customer call lines! And to Ford for funding that channel of communication.
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7Litre

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After a couple of chat sessions with Ford CS, I decided to use the phone support again on Wednesday. The woman I spoke with was very personable, verified all of my information, told me about her now-gone Escort as if I was an old friend and she had all the time in the world to chat with me. The only thing she didn't have for me was a scheduled production date or a VIN. Maybe next time.
 

theway-yay-ting

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I will say they have been personable and courteous each time I've called. However, it's very frustrating that some small percentage will apparently give the current Priority Code, while others (including all three I've spoken with) will claim they no longer have access to it.
 

fordtoughwait

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Their kindness throws me off... I seem to get the same nice lady that sounds like my aunt, and there's no way I can raise my voice to my favorite aunt... I will say ford did a good job staffing that call center....
 

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Scupking

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Same I have had great service with the chat and calling. Today when I used the chat they said my Maverick should be at my dealer on July 5th!
 

Dawgonit

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Other than the nice lady that told me I would be getting my vin at the end of jan. (just got it) I have not been over promised. Everyone wether it was online chat or over the phone has been awsome.
 

baseballchamps

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Their kindness throws me off... I seem to get the same nice lady that sounds like my aunt, and there's no way I can raise my voice to my favorite aunt... I will say ford did a good job staffing that call center....
Don't be fooled they are all trained to be non-confrontational and often lie when you ask them about the availability of the priority code even if they are polite.
 

Old Ford Guy

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With all the Ford bashing going in here, I'd like to just send out a bit of praise for the great people manning the order status lines. I call once a month, and I've never had a bad experience. There's always a friendly, supportive voice at the other end. They always tell me how great my truck is going to be. In my experience they don't make things up or over-promise. It's a genuine human contact with Ford that always reassures.

So a big thank you to the men and women manning those customer call lines! And to Ford for funding that channel of communication.
this is a GREAT thread!! so many folks are more than happy to complain but so few report their good experiences. we could all use just a little more good news these days if you ask me. when i briefly had a job in sales i was told that for every person that would report positive experience there would be almost 10 that would report the negative stuff.
 

Syntax Error

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I've never had a negative experience with the Ford Chat representatives I've talked to, especially when they were politely telling me that my order was still in "unscheduled clean" status for the longest time. :p
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