- First Name
- Todd
- Joined
- Sep 21, 2022
- Threads
- 11
- Messages
- 151
- Reaction score
- 228
- Location
- Johnson City, TN
- Vehicle(s)
- 2023 XLT 2.0 4K, 1999 & 2000 5.0 AWD Mountaineers
- Engine
- 2.0L EcoBoost
- Thread starter
- #1
My order has been received by Ford (confirmed by Ford CSS and chat) but I have not received an email from them. For some reason I do not understand, Ford cannot tell me what email was used with my order. Of course, I would like to get the future emails for build date, VIN and ship or delivery date and since I did not get an order confirmation email I thought it was something I should follow up on. Ford CSS suggested I visit my dealer and see if they could confirm my email address and COVP. When I went there and asked to confirm my email and COVP, the salesperson disappeared for about 15 minutes and came back with a printed out email like many others have posted that had my name and my build on it, but not the email page with email addresses on it. The salesperson never really "confirmed" my email address or COVP just said while sharing the printed out email, "well here it is on order, not sure why you are not getting the emails from Ford."
My question is do dealers get copied on emails sent to me by Ford? I hate to say this, as much as I would like to "trust" my dealer, a lifetime of experience tells me otherwise. Could the dealer put in their email address for mine on the order for some nefarious reason like wanting to keep me in the dark so when my vehicle arrives they can sell for a higher price? I hate to have this kind of suspicion about my dealer, I mean they are so nice in person and everything but here I am.
Thanks for your response.
My question is do dealers get copied on emails sent to me by Ford? I hate to say this, as much as I would like to "trust" my dealer, a lifetime of experience tells me otherwise. Could the dealer put in their email address for mine on the order for some nefarious reason like wanting to keep me in the dark so when my vehicle arrives they can sell for a higher price? I hate to have this kind of suspicion about my dealer, I mean they are so nice in person and everything but here I am.
Thanks for your response.
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