Dealer confusion about DORA

Stock411

XLT
Member
Joined
Aug 7, 2021
Messages
19
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39
Location
Hawaii
Vehicle(s)
01 Lexus IS300
Trim
XLT
Reserved on June 20th via the website (still no email..)
Dealer did however provided me this little later.

I've asked for my DORA and they have no idea what the heck I'm talking about.
I've called ford numerous times and they've reassured me that there is indeed an order.

Anybody else experience the same? I just don't want to wait all for nothing

XLT Hybrid, Options are only the Inverter and Spray In bed liner

Screen Shot 2021-09-05 at 6.45.48 PM.png
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sdr.speng

XLT
Well-known member
First Name
David
Joined
Jun 28, 2021
Messages
140
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209
Location
Virginia
Vehicle(s)
Acura TL
Trim
XLT
Vehicle Showcase
1
IAMO dealers - they are all over! My local dealer gave me the run around on pricing early on, so I went with an out-of-town dealer and everything has gone smoothly and my order is scheduled for build week 9/4.

Remember - you are the customer! Until you sign for the truck, the dealer should treat you like royalty! After you take delivery - the dealer will treat you like crap and you are just another number to them.
 

James St. Patrick

XLT
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Aug 22, 2021
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Location
MARYLAND
Vehicle(s)
Silver Ford Maverick 2.0/AWD
Trim
XLT
Screen print a copy and educate them.
 

Randy H.

XLT
Well-known member
First Name
Randy
Joined
Aug 25, 2021
Messages
149
Reaction score
186
Location
Bristol, CT
Vehicle(s)
Audi A4 Cabriolet
Trim
XLT
Reserved on June 20th via the website (still no email..)
Dealer did however provided me this little later.

I've asked for my DORA and they have no idea what the heck I'm talking about.
I've called ford numerous times and they've reassured me that there is indeed an order.

Anybody else experience the same? I just don't want to wait all for nothing

XLT Hybrid, Options are only the Inverter and Spray In bed liner

Screen Shot 2021-09-05 at 6.45.48 PM.png
I didn't know there was a way to actually order the Maverick online; only reservations. I had to go to the dealership and provide my information and a copy of my DL...
 

dbaum23

First Edition
Active member
First Name
Don
Joined
Aug 13, 2021
Messages
35
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17
Location
Amish Country
Vehicle(s)
Hyundai Veloster
Trim
First Edition
A lot of dealers are clueless. I was going to order a new car from one and instead they sent some new guy out. The sales manager said they'd have someone very knowledgeable talk to me. It was the guys second day on the job. After I explicitly told the sales manager I was planning on ordering a car instead they tried selling me one off the lot. I told them I was out of there. The new sales guy chased me to my car saying his boss told him if he didn't get me back in there he was fired. I knew more about the car then he did. And the sales manager tried telling me this guy was an expert. I'll never go back there. They have a 4/5 star rating too which I don't know how.
 

TXM2

Lariat
Member
Joined
Aug 2, 2021
Messages
19
Reaction score
37
Location
Houston
Vehicle(s)
BMW 320i
Trim
Lariat
I tried many local dealers and they all gave me the run around on the DORA. All communication was great up until when I asked for it. Then they would either play dumb as if they did not know what I was talking about or they would ignore the question. My assumption is they don't want to commit to a pricing in writing so they can play the "mandatory" dealer-installed useless add-ons and increase my build cost that I will only find out after I show up for delivery. If I don't take it, it's win for them as they'll sell it higher as a stock unit. I then placed an order with Chapman Ford of Horsham and the experience was totally different.
 
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