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Not all dealers are bad and I suspect many are fine but there are some that rate a 5 star rating. I hope others can add to this about their good experiences.
If you have a bad experience, try not to add to this post. There are many threads already started.
Good people and businesses do exist and I feel they need recognition when it is earned by them.
I went to Oroville Ford on 9/7 to buy a Maverick. Dealer salesman named Tommy said I had to order it. There was a 1295.00 ADM but he said he thought that was going away that day. I asked him to call me if that was the case.
on 9/8 Tommy called me. ADM was removed and MSRP was available. I went down there about a hour later and gave him 500 deposit and a hand shake.
on 9/16 I saw that 1.9% financing was ending on 10/4. I call Tommy 9/16 he said he would look into if I could lock in the 1.9% and call me back. Next day (9/17) he called and send me a screen print that indicated I was locked in at the 1.9%. The screen print also had the Vin number on it. He told me the build date was 11/8.
I would sometimes stop by Oroville Ford just to say hi to Tommy and relate some information I read on this forum. I told him when my window sticker showed up and he looked it up. Told me my build date had moved to 11/22. Around 11/29 I while using the tracker that the date had changed and it changed again on 11/30. He also said the OKTB had been issued.
On 12/10 I figured it had shipped North and made it to CA. I saw Tommy that afternoon briefly and he said it was in Benicia (126 miles south of Oroville). He said maybe Monday as he knew my 73rd birthday was 12/15.
No news but I waited. I checked the tracker 12/15 at 8pm and it had changed to "delivered". 12/16 morning Tommy called and said it arrived and to give him some time to get it setup for delivery so 2:30pm was agreed to. I went there at 2:30 he handed me the key fob and we walked out to the truck and he said they found something that was scuffed and would be replaced as they would order it. Turns out to be 2 one inch long scratches on the top edge of the drivers door. Hardly noticeable but once you see a scratch you always see a scratch.
I told him thanks and asked him if he ever drove the Hybrid Maverick, He said no just the ecoboost. I gave him the key and said let's go for a ride out to the freeway to the 3rd exit and come back. So at the turn around spot I drove it back to the dealer. We were both pleased with it's power and quietness (for a truck).
Back at Oroville Ford, he filled out a form with my drivers license and references info for finance. He soon returned with Ford baseball cap and a tires shaped tool kit that had Oroville Ford in the middle. I thought that was nice. He also presented a rough form with the figures of what the total would be counting price, taxes, doc fees and license. I didn't see anything like ADM fees and things looks about what I had in my mind would be correct.
He then took me down to the finance office. Kristin (the finance manager) was sitting at her computer with forms in front of her. There, we over the cost 23875 MSRP for XLT with hitch. 85.00 doc fee, 1976.70 sales tax the 30.00+ 210.00,+ 134.00+ 8.75 for various DMV fees for 26,319.45 total cost less my down payment. Took about 45 minutes. She did add cost of extended warranty (3350.00) but pointed it out and asked me if I wanted it. I told her NO. She erased it off the screen she was showing me. All was good at that point so we did all the real paper copies and I signed my name about 15-20 times until we were done. She put copies of the things I signed in a envelope she handed me. Nice and professional.
Tommy parked my truck in front, asked if he could take my picture by the truck for their Facebook page and I told him, sure. We shook hands and I drove off (he had filled up the tank with gas) prior.
I do have some thoughts I want to say about the process.
Yes, I did put trust in the salesman I had dealt with. But I had the impression this guy was honorable. BUT..... I had nothing in writing. I think because all the negativity on this forum about bad dealers and last minute ADM charges, I did worry if I would get a last minute huge ADM. I did have some anxiety for a few days prior to getting my truck. Truly my fault as the dealer had never indicated they were that type of people. If I had set down and taken the time to get everything in writing and signed by the finance department then I would have saved myself all the grief and anxiety about a surprise ADM. My fault, my bad.
Now FORD as a company has all along said I had no orders or reservations. They never once sent me an email for any reason and the only web link that worked was the tracker where I put in the sales order number and the vin but even it was often down for long periods of time.
In closing, I wish all forum members had a dealership as good or better than mine. I guess I am just lucky.
If you have a bad experience, try not to add to this post. There are many threads already started.
Good people and businesses do exist and I feel they need recognition when it is earned by them.
I went to Oroville Ford on 9/7 to buy a Maverick. Dealer salesman named Tommy said I had to order it. There was a 1295.00 ADM but he said he thought that was going away that day. I asked him to call me if that was the case.
on 9/8 Tommy called me. ADM was removed and MSRP was available. I went down there about a hour later and gave him 500 deposit and a hand shake.
on 9/16 I saw that 1.9% financing was ending on 10/4. I call Tommy 9/16 he said he would look into if I could lock in the 1.9% and call me back. Next day (9/17) he called and send me a screen print that indicated I was locked in at the 1.9%. The screen print also had the Vin number on it. He told me the build date was 11/8.
I would sometimes stop by Oroville Ford just to say hi to Tommy and relate some information I read on this forum. I told him when my window sticker showed up and he looked it up. Told me my build date had moved to 11/22. Around 11/29 I while using the tracker that the date had changed and it changed again on 11/30. He also said the OKTB had been issued.
On 12/10 I figured it had shipped North and made it to CA. I saw Tommy that afternoon briefly and he said it was in Benicia (126 miles south of Oroville). He said maybe Monday as he knew my 73rd birthday was 12/15.
No news but I waited. I checked the tracker 12/15 at 8pm and it had changed to "delivered". 12/16 morning Tommy called and said it arrived and to give him some time to get it setup for delivery so 2:30pm was agreed to. I went there at 2:30 he handed me the key fob and we walked out to the truck and he said they found something that was scuffed and would be replaced as they would order it. Turns out to be 2 one inch long scratches on the top edge of the drivers door. Hardly noticeable but once you see a scratch you always see a scratch.
I told him thanks and asked him if he ever drove the Hybrid Maverick, He said no just the ecoboost. I gave him the key and said let's go for a ride out to the freeway to the 3rd exit and come back. So at the turn around spot I drove it back to the dealer. We were both pleased with it's power and quietness (for a truck).
Back at Oroville Ford, he filled out a form with my drivers license and references info for finance. He soon returned with Ford baseball cap and a tires shaped tool kit that had Oroville Ford in the middle. I thought that was nice. He also presented a rough form with the figures of what the total would be counting price, taxes, doc fees and license. I didn't see anything like ADM fees and things looks about what I had in my mind would be correct.
He then took me down to the finance office. Kristin (the finance manager) was sitting at her computer with forms in front of her. There, we over the cost 23875 MSRP for XLT with hitch. 85.00 doc fee, 1976.70 sales tax the 30.00+ 210.00,+ 134.00+ 8.75 for various DMV fees for 26,319.45 total cost less my down payment. Took about 45 minutes. She did add cost of extended warranty (3350.00) but pointed it out and asked me if I wanted it. I told her NO. She erased it off the screen she was showing me. All was good at that point so we did all the real paper copies and I signed my name about 15-20 times until we were done. She put copies of the things I signed in a envelope she handed me. Nice and professional.
Tommy parked my truck in front, asked if he could take my picture by the truck for their Facebook page and I told him, sure. We shook hands and I drove off (he had filled up the tank with gas) prior.
I do have some thoughts I want to say about the process.
Yes, I did put trust in the salesman I had dealt with. But I had the impression this guy was honorable. BUT..... I had nothing in writing. I think because all the negativity on this forum about bad dealers and last minute ADM charges, I did worry if I would get a last minute huge ADM. I did have some anxiety for a few days prior to getting my truck. Truly my fault as the dealer had never indicated they were that type of people. If I had set down and taken the time to get everything in writing and signed by the finance department then I would have saved myself all the grief and anxiety about a surprise ADM. My fault, my bad.
Now FORD as a company has all along said I had no orders or reservations. They never once sent me an email for any reason and the only web link that worked was the tracker where I put in the sales order number and the vin but even it was often down for long periods of time.
In closing, I wish all forum members had a dealership as good or better than mine. I guess I am just lucky.
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