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Long time lurker, new poster as now after 10 month wait, I picked up the new 2022 2.0 AWD Lariat at Granger Ford in Iowa and driving it back to Upstate NY, 1000 miles into the trip, 3 1/2 hours from home, at a rest stop, it throws an “Engine Coolant Over Temperature“ warning ”Check Engine” and now I’m in limp mode.
Ford Roadside calls a truck and I wait, finally make contact and they tell me that can’ t tow from I-90, call AAA and they pluck me out of there and to Bidleman Ford in Auburn, NY. I’m in a hotel waiting for my wife for a rescue. Bidleman can’t look at it until Monday.
I talk with Ford Customer Care this morning and what they offer me is reimbursement for towing.
My question - does anyone have experience in a similar situation with Ford? I’ve asked to speak with a supervisor with my case number on Monday. Any ideas how to better escalate this or to have Ford do the right thing? Thanks!
Ford Roadside calls a truck and I wait, finally make contact and they tell me that can’ t tow from I-90, call AAA and they pluck me out of there and to Bidleman Ford in Auburn, NY. I’m in a hotel waiting for my wife for a rescue. Bidleman can’t look at it until Monday.
I talk with Ford Customer Care this morning and what they offer me is reimbursement for towing.
My question - does anyone have experience in a similar situation with Ford? I’ve asked to speak with a supervisor with my case number on Monday. Any ideas how to better escalate this or to have Ford do the right thing? Thanks!
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