Had a 18 month old Mitsubishi Outlander and the front rotors were scored badly. Ford dealer had kept it over night for a recall. Think an employee did a little switch on me. Don't deal with that place anymore and got rid of the Mitsu
Had a 2000 Ford F350 and locked the key in while running. Had to call a locksmith. No cost, under warranty. after that hid a door key under the truck in frame. Never had that problem again.
Can't you open with phone or computer using Ford SYNC app?