I called Ford and they said they have to go with what the dealership said and that we could bring it to another dealer. After quite a bit of debating with service manager, and telling them if they don't think it's a warranty issue, they can put it back together so we could bring it to another...
It's some kind of foam gasket around the AC duct. We don't have a sunroof, the leak is AC condensation as it only happens when the AC is on and not during the rain. It's a 2023 Maverick with 9k miles.
Exactly. No signs of mice.. droppings or etc. This is what they are saying a rodent did and it's not even meant to contain any liquid, so if they only replace it, it will still leak. Lol
Oh, wow. So, our dealership is now saying that the issue is from mice chewing a gasket. Lol. They are more than likely trying to make it a non-warranty issue and have sent a $1700 quote for the repair. I'm so glad I came across your post here.