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wow, that is awesome. I need a Maverick in that color.

Got a call at 4:30 pm today (their 4th day with the Maverick) that they recommend replacing the CV axles under warranty, and that the brake rotors be machined and an alignment. I expected the brakes (they were pulsating a bit when braking from freeway speed), and no big deal on the alignment. I...

yup. I'm getting that. My main comparable was my hyundai, for which I had no such dealer service issues.

I LOVE the sound of that color! EDIT: is that the Mojito color I saw on Google? That is Awesome! I did get a call today at 5 pm (end of their third full business day with the trucklet). At least they touched the car today....it's on the lift. No diagnosis yet. Guess we'll see. funny thing is...

right. But this is why I want this looked at prior to 36K (like I mentioned, the SA said it was good I did). I'd rather it not be a fight at 59K, if that became the case, but am more than willing to do so if necessary. And I know it's literally in writing in the powertrain warranty...

ya, if I ever have to go to a dealer again, it will not be this one. Several others in town. Prolly won't buy my next vehicle from them, either.

That has been my experience with my only other warranty vehicles...a Fiat and a Hyundai. and I did schedule an appointment. that's why I don't get the "24-48 hours to look at your car" timeframe.

THANK YOU! Why make appointments if they don't do anything except get your car onto their lot for multi-day storage!?

thanks. Still don't understand why they even have "appointments" if the "appointment" is just to intake my car so it sits on your lot for 2 days before being touched by a mechanic (although they don't even call them mechanics anymore!)

i agree. this is potential warranty work, so....

ya, sounds like calling them rather than online appointment may be a good move. And i will certainly look into a different dealer for warranty work if needed.

ya. I had just heard so many problems of peeps getting CVs replaced under the PT warranty...but now see that it's written in stone. However, I'd rather not be in the middle of nowhere and have a catastrophic failure (not that they usually fail catastrophically at the early stages)

ya, they didn't offer a loaner....and I wasn't smart enough to ask. however you know I'm gonna ask when I take it in Monday.

thanks. Ya, lesson learned on my part. I'll ask the SA Monday when I take it back in whether I'd have had better luck calling for appointment. However, though, either use the damned system or take it offline.

every independent I've used would say, "bring it in Tuesday and I'll take a look" rather than, "bring it in today and we'll keep it in our lot for 4 days" that said, I appreciate your insights and to answer the subject line of my OP, yes, I guess my expectations are too high.

again, why are they taking appointments if they don't have capacity to service the appointments? These are appointment times they showed as open. Clearly, appointments have no meaning and yes, in hindsight I should have spent the 15 minutes on hold to talk to an advisor.

thanks, will do that once we're finally done with this. Maybe this is standard practice, but I've never had this kind of issue with an auto service operation before. To be fair, I've only owned 2 brand new cars in my 67-year life, so I was always at independent mechanics.

but again I ask, what good is an appointment if they're not gonna touch it for 2 days (or 4 days given the weekend). Makes no sense to me. can't wait until they send me the after-service "rate us" email or text. If 4 is equal to a zero, imagine what an actual zero will do for them

We have many examples on this forum of folks either not being covered for CV axles under the 60K powertrain warranty, or having to fight like hell to get them covered. also, if there is a problem, I'd much rather get it fixed than have a catastrophic issue in the middle of nowhere central Oregon

parts avail was the least of my concerns ATM...it was 24-48 hourse *with an appointment* before a tech even looks at the car. Guess I should have better focused my rant