About a month after purchasing my vehicle I still hadn't received mine. I went on the FordPass app, go to Rewards > Dashboard > Scroll down down to "Missing Points?". Click on that and it will ask you to verify the purchase date and place, after I did that my points showed up immediately.
Yeah stay off the forum and enjoy your car. Many people specifically jump on the forums to complain about problems, don't let it ruin your ownership experience.