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The issue was resolved by the dealer installing a new modem as the first one stopped working roughly 3 weeks before delivery according to ford server. Now all is working fine !

Tks for the update. Rock

I just picked up a 24 lariat yesterday and got the same issue. After some troubleshooting with one of the sales rep, we noticed that the modem serial number was missing from the settings screen in the vehicle. Sale rep said suspect that the modem is not responding for u/k reasons so they gave me...