I am replying here since I don't see where I can send a private message. I still have the issue. My VIN is 3FTTW8F99PRA48302 . I bought the truck at Crossroads Ford in Fuquay Varina NC. My closest dealer is Capital Ford in Lillington NC.
Thx to all for your comments so far. In response, there is no cover on the screen and I adjusted the controls. I am going to take a look at the engineering test settings.