Update: They sent out a new usb drive and it works. I haven't had a chance to dive into it yet, but I am glad to say they were helpful and quick to send out a replacement.
If there is enough space, I discovered that breaking while in reverse is the quickest way to wipe the surface corrosion/moisture as regen does not kick on while using the brakes in reverse. When it is raining out, the grabby issue is worse so I always try to brake hard enough to engage hydraulic...
Has anyone purchased one of the Helm service manuals on USB? I just got one today and unfortunately discovered the drive is blank or defective. I emailed their customer service to see what they are going to do.