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This is super kind and generous, and proof Long McArthur rocks! I know he's looking for a 2024 with a few specific options like moonroof, but he might be willing to forego those at this point. Will reach out to you once I hear back!

Yes. They were placed at same time (in 2022) so was hoping not to start the wait over. But yes, why wouldn't they screw me again, you're right

Liability? Lol. It's all true. It's their photos from their public website, and it's central and relevant to my warning to other people.

It will cost them far more in the long run

I mean if you're already in line... but not a word of my experience was exaggerated.

Fresh meat

Multiple people on here recommended them, otherwise I wouldn't have ordered there! :) Live and learn. Ultimately my problem to deal with.

I can definitely tell the Department of Consumer Affairs, which I am extremely familiar with. However, they rarely act. Similarly, I used to produce stories for one of the big Los Angeles TV news channels, and trust me when I say, there is no influence or leverage left there anymore. The stories...

My background is actually as a TV consumer news producer, and I have covered dealerships in the past (not Ford) which have pulled shady things on customers. Unfortunately news just is not even watched anymore. As in, it literally gets a 0.2 rating. I would say starting around six or seven years...

I think my dad would enjoy that actually.

The sad reality is, I'm not sure if there is anything Ford can do at this point. Dealers are such a protected cartel, especially in California.

I did not know I could track the railroad shipping. I got the regular updates from Ford when it shipped, and in that Ford promised the dealership would let me know. I guess, having never been burned this way, and having paid a deposit for the order, I expected to hear from them. Can't trust anybody!

The biggest frustration is knowing that my anger has nowhere to go that will actually help me. The best advice is probably to just let it go, because the system is indeed rigged against me. But I can at the very least let others know as a warning. Hopefully my experience saves someone else, and...

I posted last month about how South Bay Ford refused to install my options (my 16 month old order). They threatened to sell to someone else that same day if I didn't take it as-is. (I gave in.) That sort of ruined Thanksgiving. Well, a month later, they ruined Christmas, selling my dad's order...

An update as promised (partial) South Bay Ford's general manager Adolfo contacted me and offered to reimburse me for the cost of my add-ons, give me a 36 month premium maintenance package, and install my Tonneau cover (in shipment from Ford) and give me a loaner while they do it. They did in...

Update this afternoon: three days later (one being Thanksgiving), the general manager Adolfo emailed me and offered to make this right. I will update if they do.

I did get an invitation from Ford to leave feedback on that dealer. I left a very responsible but descriptive feedback. This dealership is scum.

This is great advice... if Ford is willing to help me. Not sure yet! Might just have to take it aka "the dealership experience"

I did write to the general manager about it when he sent an auto-email asking me to give them a "completely satisfactory" review when Ford contacts me with a survey. Still have not heard back. He was aware of the situation yesterday I believe, as he's the one who located my uninstalled parts.

Yep! But Ford still paid them for labor to install, and they didn't install :( but yes, it is likely I'll install myself now.