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I've in the same area but closer to Leith Wendell. I've gone for a "free" oil change, some recalls, and now this heat exchanger (as well as some additional recalls). They have done "ok" but often it will take days to get your vehicle back. This time, I left it with them for a week to complete...

Thanks for the heads up! As some on that thread mentioned, I am in the US (not sure if that ever came to any US owners) and that program says there are certain time and distance limitations of the one-time replacement (I was at 2.5 yrs and 42K miles). Thanks!

P2C22 error: 2022 Hybrid Lariat just coded this. Check Engine light came on, no change in performance, but light would stay coded. 42K miles, took to Leith Ford Wendell. Dealer tried to submit the parts from the SSM 51921 into the Warranty claim software Ford uses, no luck. Apparently...

I just had this happen to mine this morning. Hybrid with 15K miles. Also of note: chillier than normal morning.

Some more digging reveals this issue is Ford wide...Ford should look on a solution for this... https://www.fordescape.org/threads/2020-ford-escape-window-control-buttons-chrome-plating-defect.116714/

Look closer at the chrome “wrap” of the left two switches.

First thing that has “broken” on my Hybrid Lariat. I always felt the chrome tips on these switches felt “sharp” , but with no visual defect…yesterday they broke and even one of the switch tips came off.