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  1. SHAME on Smith Ford, of Washington NJ. Full Series of events.

    Update to this for anyone interested. I stopped by this afternoon and the salesman actually stood up from a customer and come to me with an envelope. Asked for my receipt and gave me the check they said was impossible to mail to me. Just one final middle finger to me, the pettiness to make me...

  2. SHAME on Smith Ford, of Washington NJ. Full Series of events.

    This issue here isn't that I haven't gotten it. Its that they didnt put the order in for 2 months, then put it in the wrong way and lied to me about it. If they had put the order in correctly, and I got the confirmation email - I would have never had a need to reach out to them, I would...

  3. SHAME on Smith Ford, of Washington NJ. Full Series of events.

    I should have. Hindsight being 20/20I can see that, I mistakenly was putting faith that perhaps there were elements I didn’t understand that they did.

  4. SHAME on Smith Ford, of Washington NJ. Full Series of events.

    if They had just been honest, theres a good chance we could have salvaged something. end of the day it’s a truck they can mark up, I don’t have much of a leg to stand on. It doesn’t benefit them to help me. what I still can’t understand is why string me along? They could place the exact same...

  5. SHAME on Smith Ford, of Washington NJ. Full Series of events.

    Yeap. thats how I realize it should have been. Really upsetting, and frustrating that they keep doubling down that I'm the one whos wrong here.

  6. SHAME on Smith Ford, of Washington NJ. Full Series of events.

    https://www.ford.com/help/contact/ Where it says "Start Chatting" They're super helpful

  7. SHAME on Smith Ford, of Washington NJ. Full Series of events.

    Absolutely shameful. Old school dealer that isnt equipped to deal with informed consumers. Yuck.

  8. SHAME on Smith Ford, of Washington NJ. Full Series of events.

    Edit

  9. Should I get excited? Secondary status in production

    Update on this, I found out more. It was never my order, Ford chat informed me my car was 1 of 6 vehicles on the order. Mine was not the one in production. SO they have been lying to me the entire time. They held me order for 2 months after taking my deposit before submitting it, THEN...

  10. Should I get excited? Secondary status in production

    Frustratingly I DID give them a deposit. 500 dollars. Which has been one of my key arguments that I expect a higher level of communication and customer service. I could go on and on with the whole tale of this experience. At one point had the dealer manager telling me "I dont put peoples...

  11. Should I get excited? Secondary status in production

    Hi All, I ordered a Maverick back in August, never got a confirmation email. Went through a few rounds with the dealer using the info I had from this forum as to why I never got the confirmation email. The dealer ended up giving me a new order code ( I dont think they ordered my truck in the...




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