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I ordered on September 16 and the dealer didn’t sign my purchase order. Is this normal practice with these orders or am I a sucker? I reached out to them for a signed copy

I submitted an order last Friday, September 16 at 3:30 at my local dealership. Xlt Hybrid with no options subject to the supply constraints. I just received a call from the sales department saying that ford had taken on too many orders and they would refund me my $500 deposit. They said they...