OP, make sure to blast them on Facebook and Tweeter. That’s the only you’ll get their attention and maybe save someone else the troubles you had with them.
Shouldn't matter cuz they can't build and won't build a FWD with the 4K towing package so your order isn't ever gonna go anywhere!!! I thought Ford was going to kick those orders back to the dealers for a request for further info as on how the customer wanted to proceeded???
Looks like from below, you can reorder , re-spec, or cancel existing order.... your dealer should be able to contact Ford for more info...
"Change Order Options:
Reorder to include AWD (W8F) ($2,220 MSRP)
Re-spec to remove 4K Tow Pkg (53Q)
Base vehicle towing remains 2,000 lbs.
Vehicle may...
My theories, 1) During EPA testing the new in house electric motor ripped a hole in the space/time continuum or 2) they lost all the keys to the hybrids and are currently searching for them.