I agree this system is ridiculous. If yours was a hybrid, I could maybe understand what is happening, but I think you ordered a pretty basic EB? If so, that is just a terrible wait.
We have our own regional allocation, but yes, orders are scheduled in the same process and timeframe as the US ones. Some folks here got their Dec build dates at the big Nov 3 drop; mine was scheduled for Jan along with the US ones on Dec 1-2.
You have to be on your dealer to make sure they...
Your salesperson sounds like they're too lazy to log back into the system - absolutely they should be able to provide a VIN at this point. Ask for the manager if you have to. My Tremor isn't even scheduled to be built for another two months, and my sales guy texted me the VIN within an hour...
I just received a call from the dealer saying that my XLT Tremor has been scheduled for the week of Jan 30!
I contacted Ford chat twice today (including after the dealer call) and they had zero information for me beyond the above, which I got yesterday. Seems different from everyone including...
I got very similar instructions from the Ford rep, but she also mentioned about mine that it looked different from a standard “unscheduled” order because it appeared to be scheduled, but with a build week of TBD.
Tim (fordvideoguy) mentioned that possibly, maybe, these orders are still in the...
Just got off the line with Ford CS. The agent suggested checking back in a few days.
Has anyone ever seen a situation where the status is Scheduled, but there is not actual date assigned yet (it just says TBD)?
I'm guessing that the scheduling process is still going on today and tomorrow?
Well, this is interesting - I don't think I've seen this before on the forum...
I think they may still be in the middle of scheduling, so if you haven't received your email yet or chat doesn't have a VIN for you, maybe hang tight until tomorrow? 🤞
The agent suggested chatting again either...
Seems like they're batching it up by month. The first wave of scheduling emails went out 11/3-11/4 for December, and not much since then. So my guess is virtually all of January goes out this week, and then just cleanup again until 12/29 (or after any holiday breaks) for all of February.
A...
Looks great, that's pretty much what I have on order.
Agree with the stance looking good, it is visually distinct from the regular AWD/FX4 without being over the top and still practical for everyday in town. Can't wait ... please get scheduled soon!
That's great! I just chatted Ford.ca about my XLT Lux Tremor but no dice yet - they mentioned it was "clear for the next available scheduled build date" but that was it.
Wow, sorry to hear that. I'm glad I decided to not go with Brown Bros. - Coastal Burnaby has been very responsive - I talked to a sales manager they day after I ordered, and they immediately confirmed that they had submitted, sent me a copy of it, and gave me an order number I was able to verify...
Hey Tdot, did you ever check in again with Ford customer care to see if the status changed from "In Processing" to "Unscheduled-Clean" like it does (I think) in the states?
Yes, you can contact Ford directly in Canada even though they don't proactively send emails like in the U.S. I did, and they were reasonably helpful. Just chat them from the ford.ca website or call the Canada Customer Care line with your dealer code and order number and they can tell you the...
Just to correct the record, our order banks opened a week ago on September 20th in the afternoon.
Also, I live in Vancouver and heated seats are still are a must. No one likes that wet chill! 😎