(Sigh) I ordered my MY23 Hybrid XL last September too, wish I was waiting for delivery! But this site has given me so much good information about ALL the variables that go into receiving a Rare Hybrid XL- it does help to make the wait less confusing.
I used incognito on Google Chrome. It took a few seconds to think it over and then the start chat window opened up. Wow you sure get different bits of info from operator to operator! Some useful, some kind of implausible