HONOLULU FORD/LITHIA MOTORS - BUYERS BEWARE!!!

[alh01]

XLT hybrid AREA 51 - Lux + 360

Ordered July 8. After all the wait, salesman sent a text (04/08) and says its getting here next week and since the vin has been assigned we can get the paperwork started. Was like wow not even going to let me see it or test drive it but unless something was wrong with it I had planned on just going down and buying it. Being that I planned to pay cash I asked for the out the door price so I could transfer funds into my checking account. Guy says ok and that he wasn't at the office but would send me the total when he got in. Next he tries pushing extended warranty on me and claims its for another 6 years (claims 6 more on top of the 3 Ford gives so total of 9 years) and comes with lifetime oil. I ask how much, he says $5200 but let him see what he can do. I text back and say sorry but I pass for now because that's over my budget at this time. Now the next text says "this is crazy, there are a bunch of callers (I talked to 5) who called in for your Maverick. They think its for sale... Told them NO. Lol... boy they are very insistent". How is it that I cant see that it was even on the ship to Hawaii and others know its coming? Next text ask if I did a deposit (was told deposit wasn't needed) and he's looking for the doc but can't find his copy (HMMM). Next I get a pic of the price - selling price $35,000, taxable fees $25.00, doc fee $395.00, tax $1668.99, reg fee $413.50 - unpaid balance 37502.49 WHATIII I text back and say you sure about that price, thought Ford requires you to hold to MSRP on special order vehicles?

Next he calls me (guess doesn't want to give me more evidence of his wrong doings) and claims that when I came down to order the vehicle he explained to me that they add on a $5995 addendum and a $2000 arctic blast (what the BLEEP is that BS) to all vehicles, I stop him and told him that he did not tell me that and that I had asked for the price and he didn't want to give me the price. He then goes on again about not being able to find the documents again. We exchange a few more words and he tries to get me to stop in so we can talk, I tell him ya when I have time.

When I got home a few hours later I texted him the email and the build sheet I signed and emailed back to him. He text me back saying this wasn't the original build sheet we did and that one had the estimated MSRP, the HI Market Adjustment $5995 and Arctic Blast $2000. Well the only other thing I signed for and at the dealership was the online order form, which I sent him and that showed nothing about what he is saying. It's funny how I send him 2 documents that 1. he made me sign and even copied my drivers' license at the dealership and 2. he emailed me to again sign and send back to him. I got all my documentation so how is it that he is still trying to claim we agreed to $10,000+ more when he can't find his copy!

This is the FIRST time I am trying to buy a FORD product and right now I feel so violated by this Dealership and salesman that I don't even want to deal with him anymore but I am not willing to give up this truck without a fight because this is just not right!

I am just so frustrated and having a hard time finding all the right post to find the information I need to get this moving forward, so I'm posting this in hope that some kind people will understand and help out. Yes I know Tim got a lot of good information and I need to look over his youtube videos again... I hope Ford or anyone can help...

04/11 - let me just update the part about asking for the price and he didn't give me one. I asked for the out the door price not just how much it was, that was indicated online and on the build sheet. So yes maybe that was when I should have known shadiness was going to take place and I should have walked but I try not to pass judgment on people until it's warranted. Even car salespeople lol

Immediately contact the attorney general for your state. There are like consumer protection laws that prevent this sort of thing.

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[ZacharyAA]

XLT hybrid AREA 51 - Lux + 360

Ordered July 8. After all the wait, salesman sent a text (04/08) and says its getting here next week and since the vin has been assigned we can get the paperwork started. Was like wow not even going to let me see it or test drive it but unless something was wrong with it I had planned on just going down and buying it. Being that I planned to pay cash I asked for the out the door price so I could transfer funds into my checking account. Guy says ok and that he wasn't at the office but would send me the total when he got in. Next he tries pushing extended warranty on me and claims its for another 6 years (claims 6 more on top of the 3 Ford gives so total of 9 years) and comes with lifetime oil. I ask how much, he says $5200 but let him see what he can do. I text back and say sorry but I pass for now because that's over my budget at this time. Now the next text says "this is crazy, there are a bunch of callers (I talked to 5) who called in for your Maverick. They think its for sale... Told them NO. Lol... boy they are very insistent". How is it that I cant see that it was even on the ship to Hawaii and others know its coming? Next text ask if I did a deposit (was told deposit wasn't needed) and he's looking for the doc but can't find his copy (HMMM). Next I get a pic of the price - selling price $35,000, taxable fees $25.00, doc fee $395.00, tax $1668.99, reg fee $413.50 - unpaid balance 37502.49 WHATIII I text back and say you sure about that price, thought Ford requires you to hold to MSRP on special order vehicles?

Next he calls me (guess doesn't want to give me more evidence of his wrong doings) and claims that when I came down to order the vehicle he explained to me that they add on a $5995 addendum and a $2000 arctic blast (what the BLEEP is that BS) to all vehicles, I stop him and told him that he did not tell me that and that I had asked for the price and he didn't want to give me the price. He then goes on again about not being able to find the documents again. We exchange a few more words and he tries to get me to stop in so we can talk, I tell him ya when I have time.

When I got home a few hours later I texted him the email and the build sheet I signed and emailed back to him. He text me back saying this wasn't the original build sheet we did and that one had the estimated MSRP, the HI Market Adjustment $5995 and Arctic Blast $2000. Well the only other thing I signed for and at the dealership was the online order form, which I sent him and that showed nothing about what he is saying. It's funny how I send him 2 documents that 1. he made me sign and even copied my drivers' license at the dealership and 2. he emailed me to again sign and send back to him. I got all my documentation so how is it that he is still trying to claim we agreed to $10,000+ more when he can't find his copy!

This is the FIRST time I am trying to buy a FORD product and right now I feel so violated by this Dealership and salesman that I don't even want to deal with him anymore but I am not willing to give up this truck without a fight because this is just not right!

I am just so frustrated and having a hard time finding all the right post to find the information I need to get this moving forward, so I'm posting this in hope that some kind people will understand and help out. Yes I know Tim got a lot of good information and I need to look over his youtube videos again... I hope Ford or anyone can help...

04/11 - let me just update the part about asking for the price and he didn't give me one. I asked for the out the door price not just how much it was, that was indicated online and on the build sheet. So yes maybe that was when I should have known shadiness was going to take place and I should have walked but I try not to pass judgment on people until it's warranted. Even car salespeople lol

I could be wrong here, but I've read that if you go through Ford Credit, Ford will audit the requested amount and compare it to MSRP throwing a red flag up about the dealership. I know it'll be more steps but it could help!

 

[TheSEARCH]

This is why I bought mine from Long McArthur Ford (Tim). Only markup is the $199 dealer fee (I pd taxes/registration here in FL). Not only was the agreed MSRP honored, the agreed trade-in value stayed true. No conditioning fee or low balling as seen so often. Have another Hybrid on order thru LM and instructions to order a 2023 at the opening bell Aug16.

You live in FL but used dealer in KS? How does that work? long drive LOL.

 

[Gottahavmav]

I got no idea what Arctic Blast is, probably some made up shit to double dip me with markups. And in the post I stated I have both the online order sheet and build sheet signed but salesman claiming that's not the one he had me sign when I went to the dealer, even though he can't seem to find his copy of the one he claims I signed with the 2 markups on. Hmmm wonder who is lying and who is telling the truth here... lol

The salesman is SCUM

 

[WaitingHaulDogs]

In the end, he probably won't rely on the claim that you agreed to the higher price.

Instead, he will likely just say that he never gave you an agreed price.

You can try whatever pressure you are able to apply in order to get a fairer deal. But legally it doesn't look like you have much of a claim. Your statement in your opening post (that you asked for a final price back in the summer and he wouldn't give you one) is pretty much an admission that you never had an agreement on price.

It's a dirty way to do business, but they are likely to get away with it. Maybe you can shame them into doing better.

Ford corporate has repeatedly directed dealerships to not do this ridiculous mark up scam... it's bad for business now and in the future..Ford knows we're not going to forget.

 

[999]

Exactly!! That's why your name is on the window sticker.

The dealer can't fight Ford! The VIN number for that truck is in your name, they can't sell it.

 

[999]

Sales managers don't get commission on individual deals. They get salary and bonus based on monthly goals. And the salesperson won't get commission on the total gross on deals like this. Salesperson might get an extra $100.

The Sales Manager won't help. Mouth is watering to get that big commission cut when sold at a 10k ADM. Same with sales-person.
Get a lawyer.

 

[skyhawk]

Absolute scumbags. The more stories we have like this, the less sure I am that I will ever be driving a Ford.

 

[SATXMAV]

Absolute scumbags. The more stories we have like this, the less sure I am that I will ever be driving a Ford.

This isn't unique to Ford.

 

[Krrr]

Having just gotten my Hybrid delivered, my dealer was good. Not perfect. But hanging here and being coached by Tim Bartz, I was ready, agressive and sales people can read this. I bet they don't like people clawing on their every word. Now customers are looking closer and the pol climate makes for tinder. Ford needs to step up and protect their sales people and good dealers by reigning in the BAD dealers.

 

[wyouger]

"ARTIC BLAST" 10 milliliters (2 teaspoons) AC additive. Can be had for about $70 except at a dealership where it is $2000

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